Shipping, Returns & Refunds Policy

Shipping, Returns & Refunds Policy

§ Editora Caipora LTDA (Editora Caipora / Caipora Publishing / Caipora Verlag) prints and ships physical books using the services of Print on Demand companies. The Brazilian HQ isn't printing books for the public at the time. Our German HQ, in Berlin, uses the service von Tredition www.tredition.com, which prints and ships our books.

Partner shipping conditions on Returns, Refunds and Shipping.

§ Prices and shipping costs

(1) Our prices include the applicable statutory VAT and do not include shipping costs.

(2) You will be informed of the relevant shipping costs before the contract is concluded and you must pay them, unless free shipping has been agreed.

(3) The delivered goods shall remain our property until all claims arising from the contract have been settled; in the event that you are a legal entity under public law, a special fund under public law or an entrepreneur in the exercise of his commercial or independent professional activity, also beyond this from the ongoing business relationship until all claims to which we are entitled from this have been settled.

§ Payment

(1) You can make the payment according to the payment methods provided in the respective offer.

(2) Payment of the purchase price is due immediately upon conclusion of the contract and must be received by us within 7 calendar days, unless the agreed payment method provides otherwise.

(3) You must ensure that your account is sufficiently funded. In the event of returned direct debits caused by insufficient funds, you are obliged to reimburse us for the resulting damage.

(4) Your obligation to pay interest on arrears does not exclude the assertion of further damages caused by default.

(5) You are only authorized to exercise a right of retention to the extent that your counterclaim is based on the same contractual relationship.

§ Transfer of risk

(1) In the case of consumers, the risk of accidental loss and accidental deterioration of the object of purchase shall only pass to you by law upon delivery of the object of purchase to you.

(2) The following applies only if you are acting as an entrepreneur: Delivery is ex warehouse. The risk of accidental loss and accidental deterioration of the goods shall pass to you at the latest upon delivery. In the case of sale by dispatch, however, the risk of accidental loss and accidental deterioration of the goods as well as the risk of delay shall pass to you upon delivery of the goods to the forwarding agent, carrier or other person or institution designated to carry out the shipment.

(3) If you are in default of acceptance, if you fail to cooperate or if our delivery is delayed for other reasons for which you are responsible, we shall be entitled to demand compensation for the resulting damage including additional expenses (e.g. storage and transportation costs).

§ Warranty for material defects, guarantee

(1) Claims for defects concerning used goods delivered by us shall become time-barred one year after delivery to you. In relation to entrepreneurs, the limitation period for claims for defects for goods delivered by us is 1 year and the limitation period does not begin again if a replacement delivery is made as part of the liability for defects. We shall otherwise be liable for material defects in accordance with the applicable statutory provisions, in particular §§ 434 ff BGB.

(2) Our liability pursuant to § 8 of these GTC, in particular for claims for damages on your part arising from injury to life, limb or health or from the breach of essential contractual obligations (see § 8 below), for damages under the Product Liability Act and for any guarantees assumed, shall remain unaffected by the limitations of the above paragraph 1. The statutory limitation periods for the right of recourse according to § 478 BGB for entrepreneurs and our liability for fraudulent concealment of a defect shall also remain unaffected.

(3) Claims for defects by merchants presuppose that they have fulfilled their statutory obligations to inspect and give notice of defects (§§ 377, 381 HGB).

(4) A guarantee of quality or durability (§ 443 BGB) on our part only exists for the goods delivered by us if this has been expressly offered and agreed by us. Any manufacturer's warranties shall remain unaffected.

(5) You can submit any complaints and warranty claims to the address given in the supplier identification.

§ Liability

(1) Claims for damages on your part are excluded. Excluded from this are claims for damages arising from injury to life, limb, health or from the breach of essential contractual obligations (cardinal obligations) as well as liability for other damages based on an intentional or grossly negligent breach of duty by us, our legal representatives or vicarious agents. Essential contractual obligations are those whose fulfillment is necessary to achieve the purpose of the contract and those on whose compliance you as a contractual partner may regularly rely. In the event of a breach of material contractual obligations, we shall only be liable for the foreseeable damage typical for the contract if this was caused by simple negligence, unless it concerns claims for damages on your part arising from injury to life, limb or health.

(2) The restrictions of the above paragraph 1 shall also apply in favor of our legal representatives and vicarious agents if claims are asserted directly against them and also mutatis mutandis for claims for reimbursement of expenses.

(3) The provisions of the Product Liability Act and our liability for any guarantees assumed shall remain unaffected.

§ Right of withdrawal

Consumers have a statutory right of withdrawal. You will receive separate cancellation instructions in text form in accordance with the statutory provisions.

§ Text of the contract

The text of the contract is not stored by us and can no longer be retrieved after the order process has been completed. You can print out these terms and conditions and the order data before submitting your order and will receive a contract confirmation in accordance with the statutory provisions.

§ Out-of-court dispute resolution/consumer dispute resolution

(1) The European Union has set up an online platform ("ODR platform") for the out-of-court settlement of consumer disputes. The ODR platform is intended to serve as a contact point for the out-of-court settlement of disputes concerning contractual obligations arising from online sales contracts. You can find the platform at https://ec.europa.eu/consumers/odr.

(2) In principle, we are neither willing nor obliged to participate in dispute resolution proceedings before a consumer arbitration board.

§ Final provisions

(1) The law of the Federal Republic of Germany shall apply to the contract to the exclusion of the UN Convention on Contracts for the International Sale of Goods. This choice of law shall only apply to consumers insofar as the consumer is not deprived of the protection afforded by mandatory provisions of the law of the state of the consumer's habitual residence.

(2) If you are a merchant, a legal entity under public law or a special fund under public law or if you do not have a general place of jurisdiction within the Federal Republic of Germany, the place of jurisdiction for all disputes arising from contractual relationships between you and us shall be our registered office.

(3) The possible invalidity of individual provisions of these General Terms and Conditions shall not affect the validity of the remaining provisions. The ineffective points shall be replaced by the statutory provisions, if available. Insofar as this would represent an unreasonable hardship for one of the contracting parties, the contract as a whole shall, however, become invalid.

The contents of our Internet pages are largely protected by copyright or other ancillary copyrights. With the exception of caching (temporary storage for the purpose of display in the Internet browser), the copying, downloading, dissemination, distribution and storage of this content is not permitted when visiting our Internet pages without the consent of the respective rights holder. An exception applies to content that is expressly intended for downloading. In this case, the right of use is limited to use for personal purposes. Any further reproduction, publication, distribution, making available to the public or other use requires the consent of the respective rights holder.

Status: 10.06.2024

Right of withdrawal for physical products (books)

Cancellation policy

You have the right to withdraw from this contract within fourteen days without giving any reason.

The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, have taken possession of the last goods.

To exercise your right of withdrawal, you must inform us (tredition GmbH, Heinz-Beusen-Stieg 5, 22926 Ahrensburg, e-mail: cancel@tredition.com, phone: +49 40 2848425-0, by means of a clear statement by e-mail about your decision to withdraw from this contract. You can also electronically fill out and submit the sample withdrawal form or another clear declaration on our website at tredition.com/cancel. If you make use of this option, we will immediately send you a confirmation (e.g. by e-mail) of the receipt of such a revocation. In order to comply with the withdrawal period, it is sufficient for you to send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.

Consequences of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees for this repayment.

We may withhold reimbursement until we have received the goods back or until you have supplied evidence of having sent back the goods, whichever is the earliest. You must return or hand over the goods to us immediately and in any case within fourteen days at the latest from the day on which you inform us of the revocation of this contract. The deadline is met if you send the goods before the period of fourteen days has expired. We will bear the costs of returning the goods. You can only return the goods free of charge using a returns label provided by us. You will receive a link to the return label by e-mail after your withdrawal. Otherwise you will have to bear the return costs. You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary to check their condition, properties and functionality.

Right of withdrawal for digital content (e-books, downloads) and services

Caipora does not offer refunds for digital products.